What area of the Workstation or AWAL Support can we help with?
Struggling to get connected to Payoneer for the first time we can help.
The unique product code for the release in question
It takes 3 months for activity to be accounted to you. After that time we will be updating your statement in the Accounting section of the AWAL workstation.
If yes, we recommend you check the status of the payment. You can mouse-over any status to see more details. If the Status says “Action Required” please log into Payoneer as there may be a problem related to the bank details you provided. If the status says “Returned” it means that a problem with details you provided to Payoneer was not resolved within 45 days. Please log into Payoneer to ensure you update your information so that future payments are not delayed or returned.
To receive payment from AWAL you need to have done three things. Signed up with Payoneer, added your tax details to AWAL, and met the payment threshold. If that’s all in place then you should reach out to Payoneer support for help getting paid.
It takes at least 3 months for activity to be accounted to you. The amount of time varies but that's a useful loose guide. You can see more details on accounting timelines in the Help Center. If you're confident that activity that should be showing up is missing then do flag up and we'll help clarify where it is in the pipeline.
What does your digital distribution query relate to? If you're looking to update a release that has been delivered you can make most changes directly to the release in the Workstation catalog section. For artist mapping issues and takedowns, we'll need a few details requested below.
We can support artist mapping on Apple & Spotify. For other platforms check out the Help Center for advice.
List the Apple ID, Spotify URI or write "New"
Subject
Please provide any additional context related to this request. If you have nothing to add, please type N/A.